Why the Best Are More Successful Than the Rest - Part 5 of 18

Stop Distractions Great businesses know they must support the strengths of the partners by keeping them involved in money-making activities. They create systems to avoid or reduce distractions. Recent studies have shown that a distraction (phone call, E-mail, walk-in, etc.) requires 15 minutes of refocusing, on average, for a person to regain concentration. Eight distractions a day require almost two hours of recovery time. That means one quarter of the day is spent just regaining the level of concentration needed to re-engage. Imagine the impact of more than eight distractions. Though this recovery time varies by personality, a distraction regardless reduces concentration and productivity. Successful teams tunnel distractions through a single team member who has the skill necessary to manage. This position functions like an air traffic controller who ensures that all planes land in an orderly fashion and are directed to appropriate gates. Without this function, chaos and frustration reign. The best practices stop distractions and keep the team focused by making certain that client concerns are handled quickly by the appropriate team member.