Your ability to handle stress inducing circumstances is directly proportional to your preparation. Those who master the art of business know the art of dissection. They follow a few simple steps to avoid repeating the same stress in the future.
1. Examine the root cause. We normally are dealing with the end result of a situation. Example: the tax crunch of April. What is the cause? The stress of incoming calls and rushing around is the effect. The cause is a transaction that occurred the previous year.
2. Identify a strategy that can change our response and be proactive. Back to our example. Instead of waiting for the crush of work during April we could collect the needed data when the transaction occurs and log it in the client file. Then at the first of the year we could proactively send the client the tax information.
3. Make a habit, procedure, or process so your response is different in the future. From our example: create a logging sheet and post as the transactions occur throughout the year, rather than compiling a years worth of transactions in a few weeks.
The right decision is made before the crisis. It is in the clear light of day that we make a decision and then we execute in the midst of the crisis.